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Tuesday, February 14, 2012

Updated: Thanks Dunkin for breaking my heart on Valentine's Day

I wasn't going to post today. Not because I am opposed to or excited by Valentine's day, but because I just posted yesterday.

But then Dunkin Donuts broke my heart this morning so I'm sharing it with you kids.

Dear Dunkin Donuts:

There are few things I ask for in life. But one of the things I truly enjoy is our early morning rendezvous that have me leaving with a smile and my iced coffee with caramel swirl, cream, and one Splenda on mornings when I really really need a little love. Today was one of those mornings.

The first insult came from the ridiculously long drive thru line I was faced with. I mean, it was "our" special day DD, you should have been waiting for me, not the other way around.

Then came the ultimate let down: Upon telling you my heart's desire, you tell me you can't give me what I really need...caramel swirl.... as you find yourself out of that at the moment. Really DD? You have 3 flavors and you are out of one?? How can that be? And today of all days??

That's it Dunkin, we are so over!! I ask for so little from you, expecting nothing more than what you yourself promised to deliver to me, and then you don't come through?!

And don't think that you can woo me back with your chocolate-covered  heart shaped sugary deliciousness....it's going to take more than that to get me to forgive you for this Valentine's Day disappointment.


Update 3pm: DD has begun following me on Twitter and sent a DM requesting to contact me to help resolve the situation.  I truly appreciate the gesture. Now, if they send me flowers too (or even better, offer free iced coffees with caramel swirl, cream, and 1 splenda free for life) ... we might be back on! I'm a reasonable girl! 

23 comments:

  1. Aw, I'm so sorry. There have been occasions when DD didn't come through for me, like when they have the nerve to hire someone new and not train them on how to make my coffee. But I have to be loyal because for a decent stint of time, they gave me a place to brush my teeth.

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    1. The DD by me is very hit or miss, there is usually at least one thing messed up with my order or they forget to give me the juice I paid for....but gosh darn it, I just keep going back.

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  2. ::Bleh:: I worked at a nice private owned bakery in college. I made donuts. They were a bajillion times better than DD or Krispy Kreme (however you spell it). I will never, in my life, be able to eat another donut, simply because I think the sugar infected my donut appreciation receptor and rendered it comatose.

    Long lines and then not getting what you actually want is so disappointing.

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    1. I am a big fan of local places as well, but this DD is convenient on my morning route so I'm still a "regular"

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  3. I guess there comes a point in every relationship where one party or the other totally drops the ball. So sad in this case it had to happen on Valentine's Day. Let us hope that Dunkin' Donuts doesn't forget your birthday or something this year, or they may really be in trouble.

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    1. Oh if they forget my birthday there will be no going back!! This relationship has to go both ways! It can't just be all me giving!

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  4. Looks like you got jipped icing too...

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    1. most of it ended up on the napkin that they shoved in on top of the donut...classic!

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  5. Admit it RG...you'll take DD back eventually! I'm sorry that you were disappointed (no caramel? wtf?) but those heart-shaped donuts are yummy!

    Then again, maybe you'll find another coffee/donut shop. I went to KFC one day and they were out of chicken. No lie. Kentucky Fried Chicken was out of Chicken. And they were still open! For what, to sell biscuits and gravy?

    I went to Popeye's and I never looked back. Screw you KF!

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    1. Of course I'll take them back, I'm a forgiving girl like that. But no chicken at KFC?? HUH??? How does that happen??

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  6. I can't do DD. I've been spoiled by the independents in my area. And one of them is completely VD free!

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    1. Independents to indeed rock. I have history on that for a later time... VD Free? That would be awesome!

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  7. DD is like a way of LIFE up here. They're the Starbucks of New England. I thought that Starbucks would be the Starbucks of New England. Ohhhhh no. Apparently the first DD EVER is just a few minutes from my house. I'll go and get a caramel swirl in your honor.


    Side note: on my birthday I was out in the city to see a show. I figured, hey, it's a show! Look respectful! Put on that pretty dress you haven't worn yet, throw on some heels, and go celebrate in style! Yeah. I forgot that February in New England IS NOT THE TIME TO WEAR A SKIRT. Especially when you have a lonnnnnng walk to your parking garage because there's no goddamn parking in the city! Especially when it's like -9 degrees out and people are staring at you like HONEY YOU ARE NOT FROM AROUND HERE, ARE YOU?

    Midway on the frigid walk back to the car, I stopped in DD for a mocha latte to avoid my legs turning to popsicles. And GIRL. I honestly don't think I would've made it without that mocha swirl latte. I gripped it like a lifeline. And that mocha swirl latte was JUST warm enough to keep my head high, stop shivering, and walk through Boston like I was so hot I didn't feel cold. So I know that DD bitch-slapped you this morning, but have faith in the Donut. It saved my life.

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    1. Wow, so DD kind of like....saved your life huh?? That's a pretty strong reason to stay loyal for sure! I'm glad they were there when you needed them my darling! And I'm sure you looked beyond fab in your cute dress and inappropriate shoes for the weather. I will sometimes throw up the middle finger to the Midwest winter and rock something completely out of scope for the weather just out of protest!

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  8. We have only 1 DD close by to us here and they SUCK! They are always out of something that we order. Doesn't matter what day or time we might go, they will be out of something. So we stopped going. Hope they offer you all those goodies too!

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    1. That is a very sad story Barb. They need to step up their game and treat you right!! I'm still waiting on my lifetime supply of free coffee from them as an apology...

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  9. That is an awesome example of great ways for corporate america to use social media. They have infiltrated your conversation and likely will leave you feeling all shiny and happy.

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    1. I don't know about shiny and happy... only free coffee for life will do that. I don't know that they are willing to bring that to the dance to win me back, but I was impressed with the fairly prompt and personal response.

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  10. WHAAAAT? That's, that's, that's just WRONG!!!! But YAY on them following you on Twitter!

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    1. I thought that was kind of cool, even though I know they are probably just doing it for damage control at this point!

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  11. What is a "Dunkin Donuts"? They haven't managed to get a foot hold here in Canada because Tim Horton's kicks the ever living piss out of them. I also hear that Timmy's is getting a foot hold down in the states. SOON THE WORLD!!!

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  12. Oh no no, Hero, DD owns Tim Horton's. =P

    Though they deserve a massive whoopin' for fucking with my RandyGirl.

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  13. Yanno, as unforgivable as that is, that donut has me salivating right now...

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